Services

Cloud Enabled Contact Centre

A powerful multichannel contact centre solution powered by Avaya OneCloud, that offers customer management and contact centre resource alignment on a single platform

Scalable Cloud Contact Centre for Enterprises

Blended Inbound/Outbound Calling to improve agent occupancy and revenue

Blended Inbound/Outbound Calling to improve agent occupancy and revenue

Collections
Appointments & Payment Reminders
Special Offers and Promos

Email for faster response time

Email for faster response time

Sort critical/non-critical enquiries
Premade email templates
Keyword routing
Auto-response capability

SMS/Chat to boost support efficiency

SMS/Chat to boost support efficiency

Push URLs
Online shopping assistance
Product & services support

Type of Customers

Type of Customers

Long term customers
Short Term Spike management for duration.
DR on Cloud.
Purely opt for Multichannel Management. Standalone non voice- Multichannel contact centre.


C Cube CCaaS is a full-fledged experience
management solution for your customers & employees.

Equipped with powerful features that enable

Routing and resource prioritization

Routing and resource prioritization

Put your most appropriate support resources to manage critical communication and escalations.

CRM & Ticketing Tool

CRM & Ticketing Tool

To help enterprises better manage relations and cases throughout the customer journey

Integrated Help Desk

Integrated Help Desk

Powerful ticket support system to take your customer satisfaction numbers higher than ever.

CCaaS enables a 360-degree view of your customers throughout their lifecycle. Take your CX to the next level with our multiexperience cloud contact centre.